Shipping
& returns

Last updated 15 September 2026

Before anything ships: the ID check

You must be 21 or older. After you order, email [email protected] with your order number in the subject line and three photos:

1. You holding your ID.
2. The front of your ID.
3. The back of your ID.

You have 24 hours. If we do not have all three by then, the order is cancelled and refunded in full. Nothing ships until the check clears. The photos are deleted once your order ships — see the privacy policy.

An adult 21 or older must be present to sign at delivery.

Where we ship

We ship within the United States only. We do not ship to every state — hemp beverage rules vary and they change. If your state is one we cannot ship to, checkout will tell you before you pay.

It is your responsibility to know the law where you live. We do not ship internationally, and we do not ship to PO boxes or freight forwarders.

How long it takes

Orders are packed within one business day of the ID check clearing. Delivery is typically 2-5 business days after that, depending on where you are. You get tracking by email as soon as the label is made.

Shipping is calculated at checkout. We are not responsible for carrier delays, but if something is genuinely lost we will make it right.

Returns

Unopened cans, within 30 days, in their original packaging. Email [email protected] with your order number and we will send return instructions before you ship anything back.

We cannot accept opened cans back. This is a consumable product and food safety rules do not allow it. Return shipping is on you unless the return is our fault.

Once we have the return, the refund goes back to your original payment method within 5-10 business days. How quickly it appears after that is up to your bank.

Damaged, wrong or missing

If your order arrives damaged, is not what you ordered, or never turns up, email [email protected] within 7 days of delivery — or of the expected delivery date — with your order number and a photo if there is damage. We replace or refund it in full, including shipping, and you do not send anything back.

Cancelling an order

Email us before it ships and we will cancel it and refund you in full. Once it is with the carrier it has to come back as a return.

Billing

All sales appear as LEGALLY HIGHEST LLC on your billing statement. If you see a charge you do not recognise, email us before you call your bank — we can usually sort it out the same day.

Getting hold of us

Email [email protected] or call (877) 672-1514.

LEGALLY HIGHEST LLC
2310 VANCE AVE, STE 102
CHATTANOOGA, TN 37404